Use this article to reset the password you use to sign in directly to a ControlMap tenant.

Who is this article for?

This article is for users who sign in directly to a ControlMap tenant with an email address and password, such as end clients or end users. A tenant URL looks similar to https://clientname.app.ctrlmap.com.

Who is this article not for?

• MSP portal users. MSP portal access is managed through the ScalePad Hub at app.scalepad.com. To reset your ScalePad Hub password, see Resetting Your Own Password.
• Users who sign in with Google, Microsoft or SSO. Your password is managed by that provider, so reset it there instead.

Reset your tenant password

1. Go to your tenant's sign-in page.
2. Select Forgot Password below the sign-in options.
   
3. Enter the email address for your tenant account, then select Forgot Password.
    
   A confirmation appears letting you know a reset link was sent to your email.
   
4. Open the email from ControlMap Compliance (controlmap.compliance@controlmap.io) with the subject Password reset for your Application.
5. Select the Reset URL link in the email.
   
6. On the Reset your password page, enter your email address again and your new password.
   
7. Select Reset Password. You're returned to the sign-in page with a Password update successful message.
8. Sign in with your email address and new password.

Good to know

• The reset link expires after 24 hours. If it has expired, start again from step 1.
• Password requirements: at least 8 characters, with at least one uppercase letter, one lowercase letter and one number.
• Only the latest link works. Each request replaces the previous reset link, so use the link from the most recent email.
• "Your account is disabled" message: your user has been disabled in the tenant. Ask your tenant administrator to re-enable it.
• Didn't get the email? Check your spam or junk folder, and confirm you entered the email address your account uses in this tenant.