AJ Suurhoff
Activity overview
Latest activity by AJ Suurhoff
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AJ Suurhoff created an article,
SPRS score appears incorrect
If your Supplier Performance Risk System (SPRS) score in ControlMap appears different from a manual calculation, this is expected behavior. The SPRS score displayed in ControlMap is accurate — the ...
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AJ Suurhoff created an article,
Bulk uploaded risks not appearing in framework risks view
If you've imported risks via CSV but they aren't appearing under Frameworks > Assess > Risks, the Linked Objectives column in your CSV was likely left blank during import. When this field isn't pop...
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AJ Suurhoff created an article,
Imported assessment questions not appearing in assessments
If you've imported assessment questions via CSV but they aren't appearing in your assessment, the Mappings field in your CSV was likely left blank during import. When this field isn't populated, Co...
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AJ Suurhoff created an article,
Assessment question missing from the assessment list
If an assessment question appears to be missing from your assessment list, this is likely because the question was marked as Not Applicable and is linked to only one objective. When this happens, C...
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AJ Suurhoff created an article,
About MSP Portal URLs
Your MSP Portal URL is the web address you use to access your ControlMap MSP Portal directly from the ScalePad Hub. This URL is selected during initial account creation and can't be changed afterwa...
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AJ Suurhoff created an article,
Clone tenant option unavailable
If you're trying to clone a Pro tenant but the Clone Tenant option is greyed out, this is likely because all available Pro licenses on your account are already assigned. Tenant cloning requires an ...
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AJ Suurhoff created an article,
Tenant not appearing in the merge list
If you're trying to merge a prospect into an existing tenant in ControlMap but the target tenant doesn't appear when you search in the Merge Tenant dialog, this is expected behavior. Only tenants w...
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AJ Suurhoff created an article,
"UnAuthorized. Your account is blocked" error message
Who can use this feature? MSP Portal users with access to a ControlMap tenant If you see the error "UnAuthorized. Your account is blocked" when you click Launch Portal in the MSP Portal, your tena...
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AJ Suurhoff created an article,
Framework can't be replaced on an Essentials license
If you selected the wrong framework during setup, ControlMap Essentials doesn't support replacing or switching frameworks after a tenant has been created. The Essentials plan allows a single framew...
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AJ Suurhoff created an article,
No search results when linking items in mapping
If you're trying to link items (for example, adding an objective linked to a risk) but the search isn't returning any results, the mapping picker requires at least three characters before it starts...
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