AJ Suurhoff
Activity overview
Latest activity by AJ Suurhoff
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AJ Suurhoff created an article,
Evidence CSV import fails due to invalid Objective IDs
If you're importing evidence using a CSV file via Evidence > Add Evidence > Create evidence placeholder from file (CSV) and ControlMap displays an error indicating that your file contains invalid O...
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AJ Suurhoff created an article,
Document automatically moved to In Review after review date passed
ControlMap automatically changes the status of policies, procedures, and governance documents from Approved to In Review when the Review Date is in the past. This is expected behavior, designed to ...
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AJ Suurhoff created an article,
Policies or procedures not showing objective mappings
If you notice that a policy or procedure appears linked to an objective when viewing that objective, but the Objectives column on the Policies or Procedures page is empty for that document, the doc...
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AJ Suurhoff created an article,
Document acknowledgment showing 0% after reset
If your document acknowledgment percentages have dropped to 0% and it appears that users have lost their acknowledgment history, this is typically caused by an automatic reset configured in your on...
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AJ Suurhoff created an article,
Unable to delete a risk assessment questionnaire
If you're trying to delete a risk assessment questionnaire from Settings > Risk Assessment Questionnaire but you see the message "This questionnaire cannot be deleted", the questionnaire is still l...
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AJ Suurhoff created an article,
Vendor export missing vendors when status and type filters are applied
If your vendor export includes fewer vendors than expected when both the Vendor Status and Vendor Type filters are applied, this is because the export only includes vendors that have both fields po...
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AJ Suurhoff created an article,
Vendor risk assessment showing as Overdue after all questions are answered
If a vendor has answered all questions in a risk assessment but it still appears under Overdue, the vendor likely didn't click Complete Assessment. ControlMap doesn't automatically complete an asse...
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AJ Suurhoff created an article,
Integration not syncing users after adding an inclusion rule
If you've added an inclusion rule to your integration but the sync returns no users, the issue is likely that a domain name was entered in the Inclusion email addresses field instead of a regex pat...
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AJ Suurhoff created an article,
SPRS score appears incorrect
If your Supplier Performance Risk System (SPRS) score in ControlMap appears different from a manual calculation, this is expected behavior. The SPRS score displayed in ControlMap is accurate — the ...
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AJ Suurhoff created an article,
Bulk uploaded risks not appearing in framework risks view
If you've imported risks via CSV but they aren't appearing under Frameworks > Assess > Risks, the Linked Objectives column in your CSV was likely left blank during import. When this field isn't pop...
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