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AJ Suurhoff

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Recent activity by AJ Suurhoff

  • Vendor risk assessment showing as Overdue after all questions are answered

    If a vendor has answered all questions in a risk assessment but it still appears under Overdue, the vendor likely didn't click Complete Assessment. ControlMap doesn't automatically complete an asse...

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  • Integration not syncing users after adding an inclusion rule

    If you've added an inclusion rule to your integration but the sync returns no users, the issue is likely that a domain name was entered in the Inclusion email addresses field instead of a regex pat...

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  • SPRS score appears incorrect

    If your Supplier Performance Risk System (SPRS) score in ControlMap appears different from a manual calculation, this is expected behavior. The SPRS score displayed in ControlMap is accurate — the ...

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  • Bulk uploaded risks not appearing in framework risks view

    If you've imported risks via CSV but they aren't appearing under Frameworks > Assess > Risks, the Linked Objectives column in your CSV was likely left blank during import. When this field isn't pop...

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  • Imported assessment questions not appearing in assessments

    If you've imported assessment questions via CSV but they aren't appearing in your assessment, the Mappings field in your CSV was likely left blank during import. When this field isn't populated, Co...

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  • Assessment question missing from the assessment list

    If an assessment question appears to be missing from your assessment list, this is likely because the question was marked as Not Applicable and is linked to only one objective. When this happens, C...

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  • About MSP Portal URLs

    Your MSP Portal URL is the web address you use to access your ControlMap MSP Portal directly from the ScalePad Hub. This URL is selected during initial account creation and can't be changed afterwa...

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  • Clone tenant option unavailable

    If you're trying to clone a Pro tenant but the Clone Tenant option is greyed out, this is likely because all available Pro licenses on your account are already assigned. Tenant cloning requires an ...

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  • Tenant not appearing in the merge list

    If you're trying to merge a prospect into an existing tenant in ControlMap but the target tenant doesn't appear when you search in the Merge Tenant dialog, this is expected behavior. Only tenants w...

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  • "UnAuthorized. Your account is blocked" error message

    Who can use this feature? MSP Portal users with access to a ControlMap tenant If you see the error "UnAuthorized. Your account is blocked" when you click Launch Portal in the MSP Portal, your tena...

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