AJ Suurhoff
Articles
Recent activity by AJ Suurhoff
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Imported assessment questions not appearing in assessments
If you've imported assessment questions via CSV but they aren't appearing in your assessment, the Mappings field in your CSV was likely left blank during import. When this field isn't populated, Co...
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Assessment question missing from the assessment list
If an assessment question appears to be missing from your assessment list, this is likely because the question was marked as Not Applicable and is linked to only one objective. When this happens, C...
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About MSP Portal URLs
Your MSP Portal URL is the web address you use to access your ControlMap MSP Portal directly from the ScalePad Hub. This URL is selected during initial account creation and can't be changed afterwa...
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Clone tenant option unavailable
If you're trying to clone a Pro tenant but the Clone Tenant option is greyed out, this is likely because all available Pro licenses on your account are already assigned. Tenant cloning requires an ...
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Tenant not appearing in the merge list
If you're trying to merge a prospect into an existing tenant in ControlMap but the target tenant doesn't appear when you search in the Merge Tenant dialog, this is expected behavior. Only tenants w...
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"UnAuthorized. Your account is blocked" error message
Who can use this feature? MSP Portal users with access to a ControlMap tenant If you see the error "UnAuthorized. Your account is blocked" when you click Launch Portal in the MSP Portal, your tena...
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Framework can't be replaced on an Essentials license
If you selected the wrong framework during setup, ControlMap Essentials doesn't support replacing or switching frameworks after a tenant has been created. The Essentials plan allows a single framew...
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No search results when linking items in mapping
If you're trying to link items (for example, adding an objective linked to a risk) but the search isn't returning any results, the mapping picker requires at least three characters before it starts...
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Not receiving weekly policy or evidence reminder emails
If you're not receiving weekly policy or evidence reminder emails in ControlMap — or you're receiving them for policies you're not directly associated with — the issue is most likely related to you...
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Unable to delete action items
If you're trying to delete action items but can't find the option on the Home (To Do) page, this is expected. The Home page is a summary view and doesn't support management actions like deleting it...
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