Two-Factor Authentication (2FA) has become increasingly necessary to protect against unauthorized access.
ScalePad supports 2FA both within the ScalePad Hub and within ControlMap direct tenant login. You can also configure ControlMap to logon with SSO utilizing Google or Microsoft or for direct tenant login other SSO options are supported. More information can be found: Configuring Tenant Sign In Settings
How do I enable MFA in the ScalePad Hub?
Go to the Hub home page (app.scalepad.com/account/home), click on “Members” and set up multi-factor authentication. For more detailed information see link below:
| Need to manage multi-factor authentication for your account users? See Managing Multi-Factor Authentication for Your Users. |
Configuring MFA within a ControlMap Client Tenant
MFA can be configured within a ControlMap Client Tenant and set to be enforced for all users. When this setting is set all users will be required to setup MFA upon their next login as shown in steps 2 and 3 below.
1. Select the user menu icon in the upper right corner of the page, and then click "My Profile" from the dropdown menu and select My 2FA Settings.
2. Once you select My 2FA Settings --> click the checkbox to Enroll in 2FA in the subsequent sidebar menu.
3. Download the Google Authenticator app (instructions for this via Google can be found here). Once you have the app installed, scan the QR code to receive your verification code and then enable 2FA by selecting Enable. If you'd like to disable 2FA in the future, just unselect the Enroll in 2FA checkbox referenced on Step 2 and you won't be prompted for a verification code.
4. With verification enabled, you will sign in with your username and password and then be prompted to enter the code from Google Authenticator. Enter the code and select Verify to complete the login process. Verification codes are generated by Google Authenticator, not our system.
Any questions? Reach out to our friendly, neighborhood support team by submitting a support ticket.