If you're not receiving weekly policy or evidence reminder emails in ControlMap — or you're receiving them for policies you're not directly associated with — the issue is most likely related to your individual Reminders Settings. Follow the steps below to check and adjust your preferences.
Who can use this feature?
All ControlMap users
Check your reminders settings
Click your profile initials, then select My Profile.
Scroll down to the My Reminders Settings section.
In the Weekly Reminders row, review the checkboxes under the Policy and Evidence columns:
If the checkbox is enabled, you receive the corresponding weekly email.
If the checkbox is disabled, you don't receive the email.
Toggle the checkbox(es) to match your preference, then click Update Settings to save your changes.
Note: Weekly reminder emails are based on your individual preferences, not on whether you're a policy owner or contributor. If the reminder is enabled, you receive a summary covering all policies in your environment.
Check your unsubscribe status
If you've confirmed your Reminders Settings are correct but you're still not receiving emails, you may have previously unsubscribed from these notifications. Once you unsubscribe, you can't resubscribe on your own. Reach out to our support team by submitting a ticket to have your subscription restored.
Administrative limitations
Reminders Settings are user-managed. Administrators can't currently configure these settings on behalf of another user. Each user must update their own preferences.
If you've confirmed your settings and you're still experiencing issues, reach out to our support team by submitting a ticket.
