Framework can't be replaced on an Essentials license

AJ Suurhoff
AJ Suurhoff
  • Updated

If you selected the wrong framework during setup, ControlMap Essentials doesn't support replacing or switching frameworks after a tenant has been created. The Essentials plan allows a single framework per tenant, and it can't be changed once setup is complete.

There are two ways to resolve this, depending on your needs.

Who can use this feature?

  • Super Admins

Recreate the tenant

If you need to use a different framework and want to stay on the Essentials plan, recreate the tenant with the correct framework:

  1. Delete the existing tenant.

  2. Create a new tenant.

  3. During setup, select the correct framework.

Caution: Deleting a tenant removes all data associated with it. Make sure you've exported or saved any information you need before proceeding.

Upgrade to Pro

If you need the ability to manage multiple frameworks or switch between them, upgrade the tenant to the Pro plan. The Pro plan supports framework flexibility that isn't available on Essentials.

If you have any questions or need help with either option, reach out to our support team by submitting a ticket.

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