Who can use this feature?
MSP Portal users with access to a ControlMap tenant
If you see the error "UnAuthorized. Your account is blocked" when you click Launch Portal in the MSP Portal, your tenant-level account has been locked. This can happen due to multiple failed login attempts at the tenant URL.
Follow the steps below to unlock your account:
Navigate directly to your tenant URL (formatted as
https://companyname.app.ctrlmap.com).On the login page, click Forgot Password.
Enter the email address associated with your tenant-level account to request a password reset.
In the password reset email, click the provided link.
Enter your email address and set a new password. This unlocks your account.
Return to the MSP Portal and click Launch Portal to access your tenant.
Note: Resetting your tenant-level password doesn't affect your ability to use Launch Portal. Your MSP Portal account and tenant-level account operate independently — even if your credentials differ, you maintain access through Launch Portal as long as you've been invited to the tenant.
If you're still unable to access your tenant after resetting your password, reach out to our support team by submitting a ticket.
