If you've added an inclusion rule to your integration but the sync returns no users, the issue is likely that a domain name was entered in the Inclusion email addresses field instead of a regex pattern in the Email Patterns field.

The Inclusion email addresses field expects complete email addresses (for example, user@domain.com). If you enter only a domain (for example, domain.com), ControlMap can't match it to any accounts, and the sync returns no results.

Who can use this feature?

• Super Admins and Compliance Managers

Verify your inclusion rule configuration

1. In your ControlMap account, navigate to Integrations and open the integration that isn't syncing users.

2. Open the Inclusions and Exclusions tab and confirm that Inclusions mode is selected.

3. Check the Inclusion email addresses field. If you entered a domain name (for example, domain.com) instead of a full email address, remove it.

4. In the Email Patterns field, enter a regex pattern that matches the email domain you want to include. For example, to include only accounts with @domain.com email addresses, enter:

   ^[A-Za-z0-9._%+-]+@domain\.com$

5. Save your changes and run a new sync.

6. Verify that the expected users appear in the sync results.

If the sync still returns no users

If the sync still doesn't return the expected users after updating the Email Patterns field, verify the following:

• The Inclusions mode is selected (not Exclusions) on the Inclusions and Exclusions tab.

• The regex pattern matches the exact email domain used by the accounts you want to include. For example, if the domain is "domain.com", make sure the pattern uses @domain\.com (with the backslash before the period).

• The accounts you're trying to include are active and not disabled in the source directory.

If you're still experiencing issues after confirming the configuration above, reach out to our support team by submitting a support ticket.