Use this article to find where to sign in to ControlMap, whether you work in the MSP portal or sign in directly to a client tenant.

Where to sign in

Where you sign in depends on who you are and where your ControlMap account is hosted.

Sign in to the MSP portal

1. Go to app.scalepad.com and sign in with your ScalePad Hub account.
2. On the Hub home page, select ControlMap. The MSP portal opens at your MSP portal URL, for example https://yourcompany.msp.ctrlmap.com.

Your ScalePad Hub account controls how you sign in to the MSP portal, including your password, multi-factor authentication and Google or Microsoft sign-in. To reset your Hub password, see Resetting Your Own Password.

Being a member of the ScalePad Hub doesn't give you access to ControlMap on its own. An administrator also needs to grant you access to ControlMap. If you don't have access, you see this message instead of the MSP portal: "We cannot sign you in with your ScalePad account. Either your account does not have an active ControlMap subscription or your account is not enabled for ScalePad sign in to ControlMap." To grant access, see MSP settings and co-branding.

Sign in to a GovCloud MSP portal

If your ControlMap account is hosted on GovCloud, you don't sign in through the ScalePad Hub. Sign in to your MSP portal directly instead.

Each user has a sign-in method assigned to their account, and you can only sign in using that method. The default method is username and password.

1. Go to your MSP portal URL, for example https://yourcompany.msp.gov.ctrlmap.com.
2. Sign in with the method assigned to your account:
   • Username and password (default): enter your email address and password, then sign in. If multi-factor authentication is turned on for your account, enter the verification code from your authenticator app, then select Verify. Select Don't ask for next 30 Days if you don't want to enter a code on this device for the next 30 days.
   • Google: select Google and sign in with your Google Workspace account.
   • Microsoft: select Microsoft and sign in with your Microsoft 365 account.
   • Single sign-on (SAML 2.0): select SSO and sign in through your company's identity provider.

Not sure which method is assigned to you? Ask your MSP portal administrator.

Open a client's tenant from the MSP portal

MSP users don't sign in to each client tenant separately. Open the tenant from the MSP portal instead.

1. Sign in to the MSP portal.
2. On the Dashboard, find the client you want to open. The client must be Active.
3. Select Launch Portal on the client's card. The client's tenant opens in a new browser tab.

Because you open the tenant from the MSP portal, the tenant's own sign-in settings don't apply to you.

If you don't have access to the tenant

You can only open tenants you've been added to as a user. If Launch Portal doesn't open the tenant, invite yourself first:

1. On the client's card, select the three dots (...).
2. Select Invite users.
3. Select yourself and send the invite.
4. Select Launch Portal again. The tenant now opens.

Only Super Admins in the MSP portal see the three dots menu. On a Free tenant, Invite users is locked once more than one MSP user has been added.

Sign in directly to a tenant

Client users sign in directly at the tenant URL. Each user has a sign-in method assigned to their account, and you must sign in using that method.

1. Go to your tenant URL, for example https://clientname.app.ctrlmap.com.
2. Sign in with the method assigned to your account:
   • Username and password: enter your email address and password, then select Login. If multi-factor authentication is turned on, enter your verification code.
   • Google: select Google and sign in with your Google Workspace account.
   • Microsoft: select Microsoft and sign in with your Microsoft 365 account.
   • Single sign-on (SAML 2.0): select SSO and sign in through your company's identity provider.

Not sure which method is assigned to you? Ask your tenant administrator. Once you're signed in, you can check or change your method under My Profile › My SignIn Preferences, if your company has turned on more than one method.

Tenant administrators choose which sign-in methods are available and assign them to users. See Sign-in settings and single sign-on.

Good to know

• Forgot your tenant password? See Reset your tenant password. This only applies to users who sign in with a username and password.
• Forgot your ScalePad Hub password? See Resetting Your Own Password.
• Can't sign in with Google, Microsoft or SSO? Make sure you're using the method assigned to your account. Each user can only sign in with their own method.
• Setting up multi-factor authentication? See Multi-factor authentication.